Shipping policy
SHIPPING POLICY
At BB's Sweet Melts, we are committed to delivering your hand-poured wax melts with care and efficiency.
Processing Time
All orders are carefully prepared and shipped within 3-5 business days of purchase. During peak seasons and promotional periods, processing may take up to 7 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Rates
We offer the following shipping options:
- Standard Shipping (5-7 business days): Calculated at checkout
- Expedited Shipping (2-3 business days): Calculated at checkout
- Local Delivery: Available for customers in our area (contact us for details)
Shipping rates are calculated based on your location and the weight of your order.
Shipping Locations
We currently ship to addresses within the United States. International shipping is not available at this time.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can monitor your package's journey to ensure a timely delivery.
Shipping Delays
While we strive for prompt delivery, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. BB's Sweet Melts is not responsible for carrier delays beyond our control.
Damaged or Lost Packages
If your order arrives damaged or goes missing during transit, please contact us immediately at bbssweetmelts@gmail.com. We will work with you to resolve the issue promptly.
Questions?
For any shipping inquiries, please reach out to us at bbssweetmelts@gmail.com. We're here to help ensure your order arrives beautifully.